Comments on: Is Google Filtering Reviews or Reviewers?

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By: SEO Igloo Blog » Local Hound Tim of Convert Offline - Local SEO Interview 3

SEO Igloo Blog » Local Hound Tim of Convert Offline - Local SEO Interview 3 — Tue, 19 Feb 2008 22:57:38 +0000

[...] Hound Tim’s blog Convert Offline when it hosted one of the local search industry’s most interesting conversations of 2007. Since then, I’ve followed Tim’s writing with real interest, and I am gratified to have [...]

By: » @Search Engines: How to Improve Your Local Search Interface | SMB Web Design + SEO

Tue, 22 Jan 2008 15:13:42 +0000

[...] Mike Blumenthal’s been all over the recent experimentation with the Google Local OneBox Ten Pack, first made public by Paul Jahn, in the last several days. Mike accurately notes that while displaying a larger number of businesses seems to level the playing field. In my opinion, this is mostly a good thing, as it helps defray some of the impact that the poor quality of Google’s Local algorithm currently has on small businesses. [...]

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atlanta web designer — Wed, 09 Jan 2008 13:30:57 +0000

Very insightful. So good infact - it might have been better to keep it to yourself

By: SEO Igloo Blog » Google Maps Not Counting Own Reviews

SEO Igloo Blog » Google Maps Not Counting Own Reviews — Wed, 02 Jan 2008 01:50:11 +0000

[...] the talk in December focusing in on how important Google Reviews are likely to be to local businesses, this mystery of [...]

By: Matt Ross

Matt Ross — Thu, 27 Dec 2007 21:47:42 +0000

Very interesting…chalk this message up as one more review towards my future Google review of relevance.

By: Trusted Reviewers Impact on Google Maps / OneBox | Website Promotion is not Voodoo

Fri, 21 Dec 2007 17:56:45 +0000

[...] post suggests that trust is an issue in map ranking as well as general listings. There’s some [...]

By: SEO Igloo Blog » Google Reviews Review

SEO Igloo Blog » Google Reviews Review — Tue, 18 Dec 2007 10:38:32 +0000

[...] the current, energetic discussion going on over at Convert Offline regarding the quality of user reviews, a local florist gave a jaw-dropping example of what Google [...]

By: Miriam Ellis

Miriam Ellis — Tue, 18 Dec 2007 08:28:25 +0000

Mike -
I think your point is so important that the small business owners are frustrated. Clearly, the smart florists (like Cathy) who are finding the spam and know very well what it is and are justly angry about it must have about as low an opinion of Google as is possible.

But, I think that’s behind-the-scenes turmoil, if you will. The average user (yes, I agree with the Google Halo theory put forth by David)just sees the finished product and as long as it is reasonably helpful, will probably be happy with that. Does the flower buyer really care whether the 800 number is truly going to a local business, or do they just care if their flowers get delivered?

If consumers knew how small businesses are being spammed out of the results, they could object, but I think the problem is, most of them just don’t know the situation.

In fact, the floral industry may be a particularly tough one because it has an element of mystery to it. Flowers arrive at the door…the recipient isn’t the purchaser…it’s all being handled by phone with the exception of walk-ins to the physical store.

It’s different than the classic pizza case where you’re searching for a place 5 minutes from you to go eat. You’re going to be very annoyed and immediately aware if Google tells you to travel from California to Texas to get dinner.

So enjoying reading everyone’s comments!
Miriam